FREQUENTLY ASKED QUESTIONS
What happens if it is just the windscreen/window glass that is broken/cracked?
There are two options: a) Send us a filled Windscreen Claim Form and an LPO will be issued to one of our windscreen fitters and to replace the damaged windscreen/window glass. b) Have the Windscreen replaced and send us filled Windscreen Claim form along with the original replacement receipts with ETR receipt and photographs of the vehicle before and after replacement.
Will I be required to pay excess amount if the accident was not my fault?
If the police abstract clearly indicates the party to be blamed for the accident, your excess amount may be waived.
What documents should I provide when lodging a claim?
The following documents will form part of the documentation; a. Filled Motor Claim Form, b. Police Abstract report and c. Copy of Drivers Driving License.
How and when to report claim?
Report immediately or as soon as possible by calling or emailing us